No Surprises, Harmonizing Risk and Reward in Volunteer Management by Melanie L. Herman & Peggy M. Jackson; 131 pages; 2004; 1-893210-15-4; Checked out by Amanda Banker from Clackamas County Library; 4/26-4/29 Throughout the country there are volunteer managers trying to protect their programs and their volunteers from lawsuits.  Many of those managers are Certified Volunteer [...]